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Access To Care Survey is now conducted by phone


As a provider, you understand how access to care is vital to healthy communities. As required by Centers for Medicare and Medicaid Services (CMS) and the National Committee for Quality Assurance (NCQA), PacificSource conducts periodic phone surveys carried out by SPH Analytics. Not only is your participation a contractual obligation, but the objective of this effort helps make sure access-to-care best practices meet or exceed regulatory standards. 

Our Access Standards

PacificSource works with CMS and other regulatory agencies, such as the NCQA, to uphold nationwide best practices. For more information about our guidelines and priorities, download our Access Standards.