Our office-space closures help ensure community and employee safety
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
Contact Us
Call for a quote, to enroll, or for more info: 866-282-8814, TTY 711

Customer Service


For assistance with claims, billing, or member ID card questions, please contact our Customer Service team. We will be happy to help you.

Call Us


From October 1 - March 31:
8:00 a.m. - 8:00 p.m., seven days a week
From April 1 - September 30:
8:00 a.m. - 8:00 p.m., Monday - Friday

541-385-5315 - Bend

541-225-3771 - Springfield

208-433-4612 - Boise

888-863-3637 - Toll-Free

711 - TTY

Write Us


MedicareCS@PacificSource.com

PacificSource Medicare
Customer Service Department
PO Box 7469
Bend, OR 97708

Fax Us


541-322-6423

Office Locations


Idaho

Boise
408 E. Parkcenter Blvd
Suite 100
Boise, ID 83706
Idaho Falls
1498 Milligan Rd
Idaho Falls, ID 83402

Montana

Billings
2718 Montana Ave
Suite 103
Billings, MT 59101
Helena
828 Great Northern Blvd
Idaho Falls, ID 83402

Oregon

Bend
2965 NE Conners Ave
Bend, OR 97701
Hood River
33 Nichols Pkwy
Suite 120
Hood River, OR 97031
Medford
1301 Poplar Dr
Medford, OR 97504
Portland
Crown Plaza Building
1500 SW First Ave
Suite 200
Portland, OR 97201
Springfield
555 International Way
Springfield, OR 97477

Coverage Decisions for Medical Care or Part D Prescription Drugs


A coverage decision is a decision we make about your benefits and coverage or about the amount we will pay for your medical services or drugs. We are making a coverage decision for you whenever we decide what is covered for you and how much we pay. In some cases we might decide a service or drug is not covered or is no longer covered by Medicare for you. If you disagree with this coverage decision, you can make an appeal. Please see the section below about appeals.

Call Us


From October 1 - March 31:
8:00 a.m. - 8:00 p.m., seven days a week
From April 1 - September 30:
8:00 a.m. - 8:00 p.m., Monday - Friday

541-385-5315 - Bend

541-225-3771 - Springfield

208-433-4612 - Boise

888-863-3637 - Toll-Free

711 - TTY

888-437-7728 - 24 Hour Line for standard or expedited coverage decisions

Fax Us


For Medical Coverage Decisions:
541-382-2952

For Prescription Coverage Decisions:
541-330-2528
800-366-4873 Toll-free

Note to Providers: Effective November 1, 2014, we are requesting that medication authorizations be submitted online via the InTouch portal (link above). This transition is being implemented to allow faster turnaround on medication authorization requests.

Write Us


For Medical Coverage Decisions:

PacificSource Medicare
PO Box 7469
Bend, OR 97708

For Prescription Coverage Decisions:

PacificSource Medicare
Attn: Pharmacy Services Department
PO Box 7469
Bend, OR 97708

For general questions about your Prescription Drug Coverage OR to initiate a Coverage Determination, you can contact us via our secure messaging system at: PharmacyServices-Government@PacificSource.com.

Payment Requests


If you ask us for reimbursement or to pay a bill you have received from a provider for covered medical services or drugs, we are making a coverage decision for you whenever we decide what is covered for you and how much we pay. In some cases we might decide a service or drug is not covered or is no longer covered by Medicare for you. If you disagree with this coverage decision, you can make an appeal. Please see the section below about appeals.

Call Us


From October 1 - March 31:
8:00 a.m. - 8:00 p.m., seven days a week
From April 1 - September 30:
8:00 a.m. - 8:00 p.m., Monday - Friday

541-385-5315 - Bend

541-225-3771 - Springfield

208-433-4612 - Boise

888-863-3637 - Toll-Free

711 - TTY

Fax Us


For Medical Payment Requests:
541-322-6423

For Prescription Payment Requests:
541-382-4225

Write Us


For Medical Payment Requests:

PacificSource Medicare
Claims Department
PO Box 7469
Bend, OR 97708

For Prescription Payment Requests:

CVS Caremark
Attn: Claims Department
PO Box 52136
Phoenix, AZ 85072-2136

Our Office Location


Bend
8:00 a.m. - 5:00 p.m.
Monday - Friday
2965 NE Conners Avenue
Bend, OR 97701

Complaints for Medical Care or Part D Prescription Drugs


A complaint is when you have a problem or concern with the quality of care, respect of your privacy, waiting times, information your get from us, customer service, timelines for coverage decisions and appeals, or other concerns. This type of complaint does not involve a coverage decision or a payment dispute. If your problem is about the plan’s coverage or payment, you should look at the section above about making an appeal.

Call Us


From October 1 - March 31:
8:00 a.m. - 8:00 p.m., seven days a week
From April 1 - September 30:
8:00 a.m. - 8:00 p.m., Monday - Friday

541-385-5315 - Bend

541-225-3771 - Springfield

208-433-4612 - Boise

888-863-3637 - Toll-Free

711 - TTY

Fax Us


541-322-6424

Write Us


PacificSource Medicare
Grievance and Appeals Department
PO Box 7469
Bend, OR 97708

Appeals for Medical Care or Part D Prescription Drugs


If we make a coverage decision and you are not satisfied with this decision, you can “appeal” the decision. An appeal is a formal way of asking us to review and change a coverage decision we have made. When you make an appeal, we review the coverage decision we have made to check to see if we were following all of the rules properly. Your appeal is handled by different reviewers than those who made the original unfavorable decision. When we have completed the review we give you our decision.

Call Us


From October 1 - March 31:
8:00 a.m. - 8:00 p.m., seven days a week
From April 1 - September 30:
8:00 a.m. - 8:00 p.m., Monday - Friday

541-385-5315 - Bend

541-225-3771 - Springfield

208-433-4612 - Boise

888-863-3637 - Toll-Free

711 - TTY

Fax Us


541-322-6424

Write Us


PacificSource Medicare
Grievance and Appeals Department
PO Box 7469
Bend, OR 97708

Provider Contracting Questions


For questions about Provider Contracting, please call one of the phone numbers listed below and ask for Provider Network.

Call Us


From October 1 - March 31:
8:00 a.m. - 8:00 p.m., seven days a week
From April 1 - September 30:
8:00 a.m. - 8:00 p.m., Monday - Friday

541-385-5315 - Bend

541-225-3771 - Springfield

208-433-4612 - Boise

888-863-3637 - Toll-Free

711 - TTY