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Latest Notices and Updates

Medicare Advantage Claims Pay Hold January 2025
12/19/2024

Medicare Advantage Claims Pay Hold


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Change Healthcare cybersecurity event: what to know and do
2/29/2024

Change Healthcare cybersecurity event: what to know and do


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Medicare Advantage Claims Pay Hold
1/22/2024
All Medicare Advantage claims with 2024 dates of service are being held while we validate correct pricing and benefits. 
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New CMS rule requires counselors and therapists to have a Provider Transaction Access Number (PTAN) - Effective 1/1/24
11/13/2023
New CMS rule requires counselors and therapists to have a Provider Transaction Access Number (PTAN) - Effective 1/1/24
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Formulary Changes - GLP-1 RA's - Effective January 1, 2024
10/16/2023
Formulary Changes - GLP-1 RA's - Effective January 1, 2024
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Behavioral Health treatment plans required in 2024
9/27/2023
Behavioral Health treatment plans required in 2024
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Prior Authorization changes for 2024
9/19/2023

Prior Authorization changes for 2024


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End of the COVID-19 Public Health Emergency FAQ
6/9/2023
End of the COVID-19 Public Health Emergency FAQ
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New direct phone for Washington providers
1/13/2023

Washington State providers now have a new direct phone to reach PacificSource Provider Services: 888-224-3556, TTY: 711. We accept all relay calls.


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Medicare Advantage Claims Pay Hold
12/29/2022

All Medicare Advantage claims with 2023 dates of service will be held while we validate correct pricing and benefits.  We anticipate these claims will be released by January 16, 2023. Thank you for your patience as we ensure the accuracy of our claims processing.  

Please reach out to your Provider Service Representative should you have any questions. 


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