Our office-space closures help ensure community and employee safety
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
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Latest Notices and Updates


OneHealthPort New Requirement for Multi-Factor Authentication (MFA) Effective 8/11/2020
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835 PLB Segment Enhanced To Include Patient Account Number Effective 8/16/2020
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PacificSource COVID-19 Benefit and Reimbursement FAQ - Updated July 27, 2020
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CMS Temporary Suspension of Sequestration
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Updates to AIM Advanced Imaging Clinical Appropriateness Guideline


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Medicare Telehealth Billing Changes Effective 6/1/2020


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Medicare Annual Wellness Visit (AWV) Telehealth Component Guide
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Provider Relief Plan
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COVID-19 Emergency Declaration Health Care Providers Fact Sheet
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 COVID-19 Action Plan and Coding


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