Need help because of the wildfires?

Call us at 888-970-2507, Monday-Friday 8:00-5:00pm. We will also respond to messages over the weekend.

Latest Notices and Updates


We acknowledge the requests from our Behavioral Health provider communities who wish to continue to serve our members via Telehealth only visits post emergency declaration. We are currently evaluating at this time, and are looking to recent and expected state and federal guidance as we determine how best to meet the needs of providers and our members. We will be communicating to our provider communities once we have made a determination.
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New Prior Authorization Requirements - Effective January 1, 2021
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Delayed Payments and Explanation of Payments
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At this time we encourage our providers to reach out to our Provider Service team when faced with challenges.
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OneHealthPort New Requirement for Multi-Factor Authentication (MFA) Effective 8/11/2020
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835 PLB Segment Enhanced To Include Patient Account Number Effective 8/16/2020
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PacificSource COVID-19 Benefit and Reimbursement FAQ - Updated July 27, 2020
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CMS Temporary Suspension of Sequestration
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Updates to AIM Advanced Imaging Clinical Appropriateness Guideline


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Medicare Telehealth Billing Changes Effective 6/1/2020


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