Our office-space closures help ensure community and employee safety
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
Contact Us
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
Contact Us
Video Library
Ready to make the most of your plan?
These short, on-demand videos are an excellent resource to learn about your PacificSource Medicare Advantage plan. Learn about the basics, online tools, extra benefits, and more—all at your own pace, from the comfort of home.
How this works
Simply click on a topic below, and your video will appear in the player. You can then watch it as many times as you'd like. Watch all videos, or just a few, in any order.
Benefit basics
The Healthcare You Need — An overview of your PacificSource Medicare Advantage plan.
Your Medicare Advantage Plan ID Card — What you need to know about your member ID card.
Preventive Care Benefits — Learn about $0 services that help you stay healthy.
Hospital Coverage — What's covered and what you'll typically pay for a hospital stay.
Part D Prescription Drug Coverage — If your plan includes Rx coverage, learn the basics here.
Getting care
Where to Get Care — In-network vs. out-of-network; urgent vs. emergency care.
In-home Health Visits — A no-cost service for members with certain conditions.
Worldwide Travel Benefit — How your plan covers you when you're away from home.
Tools and assistance
Online Tools — What you can do with our secure member portal and app.
We Want to Help — How our Customer Service and Member Support Specialists can help you.
Extras
New: Meals as Medicine — Your plan includes 14 home-delivered meals after a recent hospital or nursing facility stay.
New: Rewards for Healthy Actions — How you can earn gift cards just for completing preventive care services.
Vision Coverage — What's included with your vision coverage.
Hearing Aid Benefits — Comprehensive hearing care solutions, including discounts on premium hearing aids.
Silver&Fit® — Free access to fitness centers, home fitness kits, workout videos, online classes, and more.