Effective June 1, 2019, PacificSource Health Plans strongly encourages prior authorization and InPatient notification requests to be submitted via our provider portal, InTouch. We will be making outreach to your offices to assist you in getting an account created, and assist with any training.

If you do not have access to InTouch, please visit www.onehealthport.com and register, or visit our Provider webpage for additional information about InTouch as well:

https://www.pacificsource.com/aboutproviderintouch/

If you need help submitting prior authorization or InPatient notification please reach out to the below contact.

Customer Service: (888) 863 3637

In some cases, your billing office may be using it already. If so, you can contact them to find out who your administrator is on the account, and they can contact One Health Port to have additional users added. This can include front desk personnel or anyone who needs to submit PA’s.

Please do not hesitate to contact your Provider Service Representative should you have any questions. We will be happy to assist you in any training you might need to utilize this portal.