We recommend all Claim Status checks be completed using our secure provider portal, InTouch for Providers.  Please visit OneHealthPort.com to sign up or log in. 

For claims status unable to be obtained via InTouch for Providers, please complete the Claims Status Request form and email it SECURELY to the emails outlined below, based on line of business.  Please note, claims must be at least 90 days past submit date for requests to be completed.  

Emailed requests must be separate per line of business and submitted SECURELY using this form (click here) to the emails below: 

     Commercial: CS@PacificSource.com

     Medicare: MedicareCS@pacificsource.com

     Medicaid: CommunitySolutionsCS@pacificsource.com

We appreciate your partnership!